Arena Elegance maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it has not been shipped. Contact us and we will assist you. If your order has been shipped, then you will have to return the products in order to receive a refund. The shipping charge will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, or changing the delivery address or payment method.
We want every one of our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order, please contact us. If you send us a message, please include as many details as possible, including the order number as well as a picture if something is wrong with the product.
If you are not completely satisfied with your product, please contact us for instructions in order to get a refund.
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